Privacy policy

Who is Fitland Holding XL BV

Fitland Holding XL BV, a private limited liability company, having its registered office in Mill, at Hoogveldseweg 1, 5451 AA Mill, registered in the trade register of the Chamber of Commerce under number 54085594 with VAT number: NL819028034B29 and its subsidiaries City Resort Hotel Mill, City Resorts is the Data Controller within the meaning of the Personal Data Protection Act and – with effect from 25 May 2018 – the General Data Protection Regulation (hereinafter referred to as AVG). This privacy statement provides information about the collection and processing of personal data by or on behalf of City Resorts.

What are personal data

Personal data is any data about an identified or identifiable natural person. This means that information is either directly about someone or can be traced back to that person and that it must be a natural person.

What information is collected by us

If you are staying as a guest in one of our hotels, make a booking through our reservation system or visit our website or social media sites, then we need certain personal data to provide you with the best possible service during your stay with us. We attach great importance to the privacy of our guests and we will therefore handle this personal information confidentially and with due care. Personal data is processed in accordance with the legal provisions such as the Personal Data Protection Act, and the General Data Protection Regulation, as of 25 May 2018. This privacy statement describes how we handle the processing of personal data. Since we will regularly update our privacy policy, we recommend that you visit this page regularly to stay informed of the state of affairs.
Personal data that we process when booking or staying in our hotels
To make a reservation, we need your name, address, e-mail address, telephone number, nationality, birthday, and often also bank / or credit card details for financial settlement. In addition, we also collect your preference for a room type and your special requests to our hotel.
This information is supplied directly to us when you make a booking through our reservation system. When you book through one of our agents, such as an online hotel reservation provider, we will receive this information through the relevant external party.

Website visit

When you visit our website, we collect information about your visit to our website based on data from your browser standard, for example the automatic recognition of your IP address and surfing and clicking behavior.
In addition, your personal data will be processed if you make a reservation or if you leave your details on a contact page and also when registering on our newsletter. Social Media Expressions City Resort uses social media and social media plug ins. If you are logged in to a social media site and give comments, it can be visible on your social media profile and shared with others in your network. Use of the collected data We use the collected data to carry out your hotel reservation. This may mean that we send you information or communicate with you about your wishes prior to and during your stay. Afterwards we can ask for your feedback about your stay with us in the context of customer satisfaction.
If we have obtained your permission, we can send you personalized communication about products or services that may be of interest to you. We also use the information for analysis and to improve our products, services and advertisements.
Your information will only be used for internal use and will not be passed on to other organizations or third parties, unless this is required by law or by court order.

Cookie policy

Cookies are used for the following purposes; to optimize the functioning of the website and for social media and advertising purposes. Social media cookies and third-party advertising cookies are used so that you can utilize all social media functionalities and to offer you personalized advertisements. For more information about these cookies or to change your settings; visit the cookie statement. If you wish to visit our website without the use of cookies, the functionality thereof may be limited.
Security and storage of your data in our systems
Fitland has taken the necessary organizational, technical and physical measures to ensure that your data is stored securely within the systems in our database. This database and software is managed by our IT Department